Most service departments don’t have a production problem—they have a systems problem.
At Fixed F1RST, we solve it from every angle. We rebuild the operation through structured consultation, train your team to execute at a high level, place the right people in the right roles, and introduce revenue-driving products that integrate directly into your process. It’s not one fix—it’s a complete system.
The result is control, consistency, and performance that holds.
Key Outcomes:
The result is control, consistency, and performance that holds.
Key Outcomes:
Increase Profit
Improve Workflow & Throughput
Eliminate Bottlenecks & Carryover
Strengthen Team Performance & Accountability
Grow Revenue Per RO Through Integrated Products
The Dealership of Tomorrow. Today.
Fixed operations is at a turning point—and most dealerships feel it every day. Changing customer expectations, advancing technology, and increasing pressure on production are exposing the gaps in process, communication, and execution. Fixed ops isn’t struggling—it’s being exposed.
The opportunity isn’t in having more tools—it’s in using them the right way. Dealerships that bring structure to their workflow, align their teams, and execute with consistency are the ones that will take control, create better customer experiences, and drive long-term profitability.
OUR APPROACH
The Fixed F1RST Approach to Working with Automotive Dealers
At Fixed F1RST, we don’t start with assumptions—we start with reality. We step into your operation, assess how the work actually flows, and identify where process breaks down between the drive and the shop. From there, we install a structured operating system built around clear roles, defined workflow, and measurable performance. Using our CORE frameworks, we align leadership, train advisors and technicians, and establish a daily rhythm that drives accountability at every phase of the repair order.
We don’t hand over ideas and walk away—we stay engaged to coach, inspect, and reinforce execution until the process holds on its own. Because when the process is right, production follows—and when production is consistent, profitability becomes predictable.
HOW WE WORK
Execution Over Everything — Structure the Process. Drive the Results.
We work side-by-side with your team to drive real operational change—quickly and with purpose. Every engagement begins with a focused assessment of your current workflow, team structure, and performance metrics. From there, we implement clear processes, define roles and responsibilities, and establish the daily operating rhythm that drives production. Training is hands-on and built around your actual environment, not theory—working directly with advisors, technicians, and leadership in real time. We follow a disciplined cycle: teach the process, model the execution, inspect the results, and reinforce the standard. As the operation stabilizes, we shift from installation to coaching, ensuring your team can sustain performance independently.
The goal isn’t dependence on us—it’s building a system that works without us.
Your operation isn’t one-size-fits-all—neither are we.
We tailor our full suite of Automotive Dealership Operations Solutions to fit your dealership, your team, and your goals.
Dealership Fixed Operations Consulting
We step into your operation, assess how it’s actually running, and install the structure needed to take control. From workflow and dispatch to leadership and KPIs, we build a system that drives consistent production—not daily chaos.
Training & Development
We train your team to execute at a high level in real time. Advisors, technicians, and leaders learn how to operate within a structured process, communicate effectively, and drive results that show up on the RO and the scoreboard.
Recruitment & Staffing
We identify and place the right people in the right roles—from advisors and technicians to fixed ops leadership. Our focus is on building a team that fits your culture and can perform within a high-expectation environment.
VSC & Ancillary Products
We help you turn the service drive into a revenue engine by integrating VSC and ancillary products into your daily process. This isn’t an add-on—it’s a structured approach that increases revenue per RO and long-term customer value.
What They’re Saying about Fixed F1RST
“I had no idea such a turnkey solution existed in fixed operations. Fixed F1RST helped us find the right people, train the people to succeed and establish best practices for our people. Best decision we ever made!”
Tony Berzin | Fixed Operations Director | Crestmont Automotive Group OHIO
“Fixed F1RST has provided me and the organization the tools, processes and training to build one of the largest and most successful service departments in the country”
Marty Giles | Dealer| Northstar Ford Group ALBERTA
“By working with Fixed F1RST, our service business has increased by 200% and we are now top in our region in CSI year over year simply by following their playbook of best practices. I’m proud to say this partnership has been beneficial and will continue to be ongoing!”
Howard Drake | Dealer | Casa Automotive Group CALIFORNIA
Contact Fixed F1RST
Mobile: 602-690-1475
Email: support@fixedf1rst.com
